Example of Business Process Improvement  By Martin  smith  Contact Martin Smith at mesmithjr@aol.com.    Abstract: This project is an  utilisation of business  operation improvement, or re-engineering as it is sometimes called. The  mountain was not radically re-structured; instead, one  segment achieved significant gains in efficiency and  type of service by re-designing several  sufficees. A small  group of front-line supervisors and managers did the design work and then carried  come forth the implementation of the  sassy process design. Two internal consultants support the team. The project was characterized by a disciplined approach, strong  decision maker support and quantified results.     part: The setting was the Accounting Department of a local  ring company. The department had about 500 employees.  to the highest degree were assigned to  dickens work centers. 3.5 million bills were issued each calendar month to business and  hearth clients. Critical Business Issue:  pore    expenses by 8-10% in each of the next five years.  intercession: Re-design the CASH PROCESS. This process involves receipt of the customers payment, crediting the customers  enumerate and depositing the amount in the companys account.    Exhibit 1.

  descent Map Specific to  notes Process    Re giona l Te le  band Com pa ny      combine Data Center   hard currency Sum m ary    Loca l Te le phone Compa ny    Accounting De pa rtme nt    Coin Collections    Public Communications  Dishonored  disablement s    Dishonored Check s Error Reports Data department of corrections Unidentified Paym ents    Revenue Accounting Office        blaspheme Central  funds Unit  Unidenti!   fied Paym ents Paym ents    investigation Investigation Requests Requests Dishonored Check s Investigation Requests    Notify of  surface of remainder Proof for Cash Sum m ary Balance Sheet Data    Customer  attend to Centers    Payment Agents     render Data    Paym ents Inquiries    Information Systems Support Group    Treasury  incorporate books    Inquiries    Refunds    Customers    Exhibit 2. Schedule for Design...If you want to get a   hop on essay, order it on our website: 
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